At AEON Payment Technologies, we are dedicated to managing client complaints effectively and efficiently, ensuring transparency, responsibility, timeliness and fairness throughout the process. If for any reason you are not fully satisfied with our services, please notify our customer service team promptly, via email or phone. Our representative will try to resolve your case and propose an appropriate solution. Should you find the resolution unsatisfactory, you can submit a complaint:
Email at: complaints@aeonpaymenttechnologies.com
Phone at: +357 22041113
You can also contact us via the Customer Service Management
The relevant department will document and investigate your request. The Company makes every effort to assess and resolve client complaints upon receipt, however response time may vary depending on the complexity of the complaint. For complaints that require further investigation, we commit to responding with fifteen (15) days of receiving your complaint. If unforeseen circumstances prevent this, we will inform you of the reasons for the delay. In any case, you will receive a conclusive response within thirty-five (35) working days from the complaint submission.
In case you are not satisfied with our response, you have the option to escalate your complaint to the Financial Ombudsman of the Republic of Cyprus, as the per the Law on the establishment and operation of the Financial Ombudsman on alternative resolution for disputes of financial nature of 2010(84(1)/2010), or any other accredited Alternative Dispute Body, within four (4) months.
The Financial Ombudsman of the Republic of Cyprus
Address: Kypranoros 15, 1061, Nicosia, Cyprus
Postal address: 25735, 11311 Nicosia, Cyprus
Phone: +357 22848900
Website: www.financialombudsman.gov.cy
Complaints: complaints@financialombudsman.gov.cy